Privacy Policy

Sugar96 Casino is committed to protecting the privacy and personal data of every player who accesses our gaming platform. This Privacy Policy explains how Sugar96 collects, processes, stores, shares, and safeguards personal information in compliance with applicable data-protection and gambling legislation.

Scope and Governance

This Policy governs all personal data handled by Sugar96 in connection with account creation, game play, payments, promotions, customer support, and regulatory compliance. Sugar96 operates under a Curaçao eGaming licence and submits to independent security and fairness audits on a bi-annual basis.

Legal Basis for Processing

Before listing the legal grounds, it is useful to set out why any processing occurs at all: without legitimate grounds, Sugar96 cannot lawfully offer real-money gaming services.

• Contractual necessity – data required to register accounts, accept deposits, settle wagers, and pay withdrawals.
• Statutory obligation – compliance with anti-money-laundering (AML) rules, counter-terrorist-financing (CTF) measures, and gambling regulations.
• Legitimate interest – prevention of fraud, maintenance of platform security, and improvement of site performance.
• Consent – optional marketing communication; players may withdraw consent at any time.

The list above exhaustively describes our legal bases. Processing occurs only where one or more of these grounds applies.

Collection of Personal Information

Prior to the list, please note that Sugar96 collects no more data than is necessary for lawful and efficient operation.

• Identity and contact data: name, date of birth, residential address, telephone number, and email address.
• Verification documents: government-issued ID, proof of address, and payment-method evidence supplied during Know Your Customer checks.
• Financial and transaction data: deposit and withdrawal records, wager history, bonus use, and account balances.
• Communications: email correspondence, live-chat transcripts, and telephone call notes.
• Technical data: IP address, browser type, operating system, device identifiers, and log files that support security and diagnostics.

After the list, Sugar96 does not harvest social-media contacts or unrelated third-party data.

Use of Personal Information

An introduction is warranted to clarify purpose: every data item collected is tied to a specific operational requirement.

• Account administration – opening, managing, and closing player accounts.
• Payment processing – executing deposits and withdrawals through secure channels.
• Game provision – enabling access to RNG and live-dealer titles that rely on verified identity and age.
• Regulatory compliance – satisfying AML/CTF, responsible-gambling, and taxation duties.
• Service quality – resolving support requests, monitoring site performance, and conducting statistical analysis for product development.
• Risk management – detecting and mitigating fraudulent or illegal activity.

Closing this section, Sugar96 does not repurpose personal data for activities outside the scope described.

Marketing Communications

Sugar96 distributes promotional material only when the player has granted express consent. Players may withdraw consent at any time via account settings or by contacting customer support. Requests are actioned without undue delay and without charge.

Disclosure of Personal Information

Before listing recipients, it is appropriate to emphasise that Sugar96 never sells or rents personal data.

• Group entities – subsidiaries and service departments that provide technical or operational support.
• Payment processors and banking partners – to execute financial transactions.
• Identity-verification suppliers – to confirm age, identity, and payment ownership.
• Regulators and law-enforcement bodies – when statutory reporting is required.

After the list, each third party operates under contractual confidentiality and data-protection obligations equivalent to those observed by Sugar96.

Data Security and Retention

All sensitive information transmitted between players and Sugar96 servers is protected by 256-bit SSL encryption, identical to the protocols used in the Australian banking sector. Access to personal data is restricted to authorised personnel using multi-factor authentication and role-based permissions.

Personal data is retained no longer than necessary for regulatory or operational purposes. In practice, records are held for a minimum of five years following account closure, in line with prevailing AML regulations, after which they are securely erased or anonymised.

Cookies and Similar Technologies

Cookies support core site functions such as secure log-in, session integrity, language preference, and statistical analytics. Players may control or delete cookies through browser settings; however, disabling cookies may impair certain features, including fast log-in and bet placement.

Player Rights

Before detailing statutory rights, Sugar96 affirms that data-subject requests are handled promptly and without unreasonable restrictions.

• Access – obtain a copy of personal data held.
• Rectification – correct inaccurate or incomplete data.
• Erasure – request deletion once legal-retention periods expire.
• Restriction – limit processing under specific circumstances.
• Objection – oppose processing for direct marketing.
• Portability – receive personal data in a structured, commonly used format where technically feasible.

Conclusion: Any right may be exercised by contacting Sugar96 via the channels below.

Contact and Complaints

Players may address questions, requests, or concerns to the Data Protection Officer or to Customer Support via live chat or email. Individuals located in jurisdictions subject to the General Data Protection Regulation (GDPR) may lodge complaints with their local supervisory authority should they consider Sugar96’s data practices non-compliant.

Policy Updates

Sugar96 reviews this Privacy Policy periodically to reflect changes in law, industry standards, or operational practice. Where material revisions occur, players will be notified via email and a notice will appear on the Sugar96 website. Continued use of Sugar96 services after such notification constitutes acceptance of the updated Policy.